Privacy Policy

At BOAT we committed to protecting your personal information, and being transparent about what information we hold about you. The purpose of this notice is to give you a clear explanation about how we collect and use the information we collect from you.

We use your information in accordance GDPR laws. This Notice explains:

What information we may collect about you
How we may use that information
In what situations we may disclose your details to third parties
Our use of cookies to improve your use of our website
Information about how we keep your personal information secure, how we maintain it and your rights to be able to access it
If you have any questions, please contact us by emailing:


We collect various types of information and in a number of ways:

Data collected via ticket sales
When you purchase tickets, we store personal information you give us, such as your name, email address, postal address and telephone number. We also store a record of your purchase history. We do not store any financial details. This data is stored on a third party site, TicketSource, who we use to sell tickets. For more information on how TicketSource uses your data, please contact them directly. If you would like us to delete your data, please contact us.

Data collected via newsletters
If you are subscribed to our newsletters, we have a record of your email address, as well as a record of which of our newsletters you have read, and which links within those newsletters you have clicked on. This data is stored on a third party site, Mailchimp, who we use for our newsletters. For more information on how Mailchimp uses your data, please contact them directly. If you would like us to delete your data, please contact us.


There are three legal points that mean we may process your data:

When you make a purchase from us via one of our ticketing partners (e.g. TicketSource; Brighton Fringe) you are entering into a contract with us. In order to honour this contract, we need to process and store your data. For example, we may need to contact you by email or telephone in the case of cancellation of a show, or in the case of problems with your payment.

Legitimate Interest
In certain situations, we collect and process your personal data for purposes that are in our legitimate organisational interests. However, we only do this if there is no overriding prejudice to you by using your personal information in this way.

We collect information from you when you sign up to receive our emails either direct through our website or through our Ticketing Partners.


We aim to communicate with you about the work that we do in ways that you find relevant, timely and respectful.

To do this we use data that we have stored about you, such as what events you have booked for in the past, as well as any preferences you may have told us about. We use our legitimate organisational interest as the legal basis for communications by email. We will give you an opportunity to opt out of receiving these communications during your first purchase with us. We will provide you with an option to unsubscribe in every email that we subsequently send you, or you can alternatively use the contact details at the end of this Notice.


In addition to marketing communications, we also process personal information in the following ways that are within our legitimate organisational interests:

  • We may analyse data we hold about you to ensure that the content and timing of communications that we send you are as relevant to you as possible.
  • We may analyse data we hold about you in order to identify and prevent fraud.

In order to improve our website we may analyse information about how you use it and the content and ads that you interact with.

In all of the above cases we will always keep your rights and interests at the forefront to ensure they are not overridden by your own interests or fundamental rights and freedoms. You have the right to object to any of this processing at any time. If you wish to do this, please use the contact details at the end of this Notice. Please bear in mind that if you object this may affect our ability to carry out tasks above that are for your benefit.


There are certain circumstances under which we may disclose your personal information to third parties. These are as follows:

To our own service providers who process data on our behalf and on our instruction. In these cases we require that these third parties comply strictly with our instructions and with GDPR laws, for example around security of personal data.
Where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example to government bodies and law enforcement agencies).


Cookies are small text files that are automatically placed onto your device by some websites that you visit. They are widely used to allow a website to function (for example to keep track of your basket) as well to provide website operators with information on how the site is being used. We use cookies to keep track of your basket as well as to identify how the website is being used and what improvements we can make. For more information about cookies, visit


We have put in place appropriate safeguards (both in terms of our procedures and the technology we use) to keep your personal information as secure as possible. We will ensure that any third parties we use for processing and/or storing your personal information do the same and that they will only process your personal information on our instructions. The third parties will also be subject to a duty of confidentiality and we will ensure that they comply with GDPR regulations.

We will put in place appropriate safeguards (both in terms of our procedures and the technology we use) to keep your personal information as secure as possible. Where data is stored electronically it will be encrypted and/or password protected. Where your data is printed out onto paper copy the pages will only contain your name and contact email/phone number for use in the event of a cancellation and will be stored securely and destroyed confidentially after use.

We will not sell, or provide free of charge, your data to any third parties for any marketing purposes.


We store your personal information indefinitely such that for any subsequent purchases you make we are able to link them back to a single unique record that we hold for you on our system.

If there are aspects of your record that are inaccurate or that you would like to remove, you can do this by updating your personal details via the link on emails from us or via the contact at the end of this Notice.

Any objections you make to any processing of your data will be stored against your record on our system so that we can comply with your requests.

You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected. Please use the contact details at the end of this Notice if you would like to exercise this right.


Please get in touch with us if you have any questions about any aspect of this Privacy Notice, and in particular if you would like to object to any processing of your personal information that we carry out for our legitimate organisational interests.