FAQs

What happens if it rains?
We get wet! Shows go ahead in all weather, so come prepared with raincoats, umbrellas, sun cream and shades. We will only cancel a performance if the conditions are considered dangerous to performers or audience, which is incredibly rare. If ever in doubt, the show will almost always be going ahead.

How accessible is the venue?
We have no-step access throughout, though some slopes are quite steep. Our new toilet block includes a fully accessible toilet. We have 4 wheelchair spaces available for every performance, and free carer tickets are available for those that need someone with them. Please email ahead with your requirements and we will always do our best to accommodate you. You can read more about our accessibility HERE.

How do I book a wheelchair space?
Every event has a ‘Wheelchair position’ ticket option – simply select this when booking tickets. You can always email us with any access questions.

Can I bring a picnic?
Absolutely! You’re welcome to bring whatever food and drink you would like, but please take your litter home with you, and beware of seagulls!

Are dogs allowed?
No dogs are allowed on site, except for guide dogs.

Are you a cashless venue?
Yes we are, though you can put cash into our donation buckets.

Where can I buy tickets?
The best place to book tickets is right here on our website. You can also call the box office on 07391 357542, Mon-Fri 1pm-6pm. If a performance has not sold out then you can buy tickets at the box office on the day of a performance. We strongly recommend booking online.

What counts as a Concession?
Concession tickets are available to: over 65s, under 16s, students, NHS staff, Carers Card holders, Equity members, disabled and the unemployed. ID may be required upon entry. Children under 2 are considered babes in arms and do not require a ticket.

What is a Family of 4 ticket?
Family tickets are only available for certain shows, and allow access for 4 people, at least one of whom must be under 16.

What is the age limit for a Child ticket?
Anyone under 12 qualifies for a Child ticket.

What is a Group of 4 ticket?
This admits entry for any 4 people.

How do I receive my tickets?
You will be emailed your tickets – this email will come from Ticketsource, our ticket provider. On arrival you do not need to show us your tickets, we simply need the name of whomever booked them.

Is there allocated seating?
No – you may sit anywhere you like. Rest assured you get a great view from everywhere!

Do you have toilet facilities?
We certainly do. We have unisex toilets, a disabled access toilet and baby changing facilities on site.

Do you have waiting lists for sold-out shows?
There is a lot of interest in returns, but unfortunately we do not have the capacity to run a waiting list, or take phone numbers. What we suggest is that people come on the day, when doors open, and if we do have space then we will do our best to squeeze you in. This cannot be guaranteed and will operate on a first come, first served basis.

What is your latecomers policy?
Latecomers are allowed in – we will squeeze you in at an appropriate moment in the performance.

Why do you charge a booking fee?
The booking fee is charged by our ticketing provider – Ticketsolve – and covers the costs of using their service as well as online transaction fees.

Can I bring my child or baby to a show?
Of course – but we recommend checking the age recommendation of each show. Babes in arms (those that will not need their own seat) do not require a ticket.

Can I bring a buggy/push chair in?
You can bring them on site, but not into the seating area. We have a space where you can store buggies securely.

Can children attend shows without an adult?
Children aged 15 or under must be accompanied by an adult and have their own ticket.

Do you have a cloakroom?
No, so do bear this in mind.

Do you have wifi?
Unfortunately not, but you should get a good 4G signal.

What’s the best way to get there?
Full info on how to find us can be found on our CONTACT page.

Where can I park?
There is no free parking at BOAT, however there are pay and display options on many surrounding streets.

How can I support BOAT?
We collect donations after every performance, and you can donate online here.

Terms and Conditions

By attending an event at BOAT you are accepting the following Terms & Conditions and agreeing to be bound by them and to comply by all applicable laws and regulations.

Ticketing
– Performances will start promptly at the given time and latecomers are not entitled to a partial refund.
– Once purchased, tickets cannot be exchanged or refunded, and no credit will be given, unless the event is cancelled. All tickets will be offered subject to availability at the time of booking.
– Cancellation in the event of inclement weather will only happen when the safety of the audience and/or performers is in question. This decision is at the discretion of the on-site Duty Manager. In this scenario all customers will be contacted and a full refund offered.
– Ticket exchanges to a different performance of the same production are permitted, subject to availability.
– If a show is sold out and we have a waiting list for tickets we may be able to offer a credit voucher for returned tickets, but not a refund.
– BOAT reserves the right of admission, even when tickets have been purchased. Anyone displaying aggressive behaviour will be refused entry with no refund given.

On-Site
– Customers accept full responsibility for preparing for all weather conditions. BOAT has no responsibility to provide umbrellas, sun cream, jackets, blankets, cushions, seats or any other clothing or paraphernalia that would protect customers from inclement weather.
– Customers accept full responsibility for their own personal safety on site, and agree to stick to foot paths and follow instructions from stewards on moving safely around the auditorium.
– Customers agree to dispose of all litter from items purchased on-site in the waste and recycling bins provided.
– Customers are permitted to bring their own picnic, including alcohol, but in doing so agree to take their own picnic waste, litter and recycling home with them.
– BOAT reserves the right to ask anyone displaying aggressive, confrontational or anti-social behaviour to leave the premises without a refund given.
– BOAT accepts no responsibility for possessions lost or stolen on the premises.
– By attending a performance at BOAT, you are agreeing that images and/or video of yourself may be shared online and/or in print for marketing purposes.
– Unless otherwise indicated, all graphics, logos and commercial markings are registered trademarks. You may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify any Trademarks in any way, including in advertising or publicity pertaining to or distribution of materials, without prior written consent.
– A ‘Challenge 25’ policy will be in operation at the bar for all alcohol sales and at the point of collection for pre-ordered items. Staff have the right to refuse the sale of alcohol.
– BOAT’s site is private property and rights of access are reserved. Anyone found trespassing is liable for prosecution.

BOAT reserves the right to make changes to these Terms & Conditions at any time without prior notice.